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I. General principles
E-commerce website www.sambien.vn is operated by Ssavigroup Joint Stock Company ("Company"). The target audience is all customers in 63 provinces and cities in Vietnam who want to buy goods but do not have time to go to the shop or order in advance so that when they come to the shop, they are guaranteed to have the goods.
Products traded at www.sambien.vn fully meet the provisions of law, do not sell counterfeit goods, goods of unknown origin, or hand-carried goods.
Buying and selling activities at www.sambien.vn are carried out openly and transparently, ensuring the rights of consumers.
II. General rules
E-commerce website domain name:
E-commerce website www.sambien.vn is developed by Ssavigroup Joint Stock Company with the trading domain name: www.sambien.vn, hereinafter referred to as: "sambien.vn".
General definition:
The seller is Ssavigroup Joint Stock Company.
Buyers are Vietnamese citizens across 63 provinces and cities. Buyers have the right to register for a Member account or do not need to register to make transactions.
A member is a person who registers to participate and fills in all the Member registration information in the Member registration section to fully enjoy the policies and benefits of the Member policy and at the same time comply with current policies and regulations. implementation of Vietnamese law
Customers include both buyers and those who refer to information and discuss on the website.
The content of this Regulation complies with current regulations of Vietnam. Members and buyers when participating in the e-commerce website sambien.vn must learn about their legal responsibilities with respect to current laws of Vietnam and commit to comply with the contents of this Regulation.
III. Transaction process
IV. The payment process applies equally to buyers and Members
For shoppers at e-commerce website sambien.vn
Buyers and sellers can refer to the following payment methods and choose to apply the appropriate method:
Method 1: Direct payment (buyer receives goods at the seller's address)
Step 1: Buyers find out information about the products and services posted
Step 2: Buyers go to the sales address which is sambien.vn stores
Step 3: Buyer pays by cash, domestic ATM card or credit card and receives the goods
Method 2: Pay later (COD - delivery and collection)
Step 1: Buyers find out information about the products and services posted
Step 2: Buyer authenticates order (phone, text, email)
Step 3: Seller confirms Buyer information
Step 4: The seller delivers the goods
Step 5: Buyer receives goods and pays by cash, domestic ATM card or credit card
Method 3: Pay online
Step 1: Buyers find out information about the products and services posted
Step 2: Buyer authenticates order (phone, text, email)
Step 3: Buyer pays with domestic ATM card or credit card
Step 4: The seller delivers the goods
V. Ensure transaction safety
The management board has used services to protect information about the content that sellers post products on sambien.vn. To ensure transactions are conducted successfully, minimizing risks that may arise.
Buyers should provide complete information (name, address, phone number, email) when purchasing from sambien.vn so that sambien.vn can quickly contact the buyer in case an error occurs.
In the case of a home delivery transaction, the buyer should only pay after inspecting the goods in detail and being satisfied with the product.
When paying online with domestic ATM cards, Visa, Master, buyers should do it themselves and not reveal card information. sambien.vn does not store the buyer's card information after payment, but through the affiliated bank's system, card information is absolutely confidential for customers.
In case an error occurs during the online payment process, Ssavigroup Joint Stock Company, the managing unit of sambien.vn, will be the unit to resolve the issue for the customer within 48 working hours of receiving information from person performing the transaction.
VI. Protect customer personal information
sambien.vn is committed to protecting your private information. Please read the "Privacy Policy" below to better understand the commitments we make to respect and protect the rights of visitors:
1. Purpose and scope of collection
To access and use some services at sambien.vn, you may be asked to register with us personal information (Email, Full name, Contact number...). All declared information must ensure accuracy and legality. sambien.vn does not bear any responsibility related to the law of declared information.
We may also collect information about the number of visits, including the number of pages you view, the number of links you click and other information related to connecting to the sambien.vn website. We also collect information that the Web browser (Browser) you use every time you access sambien.vn, including: IP address, Browser type, language used, time and addresses used by the Browser. access to.
2. Scope of information use
sambien.vn collects and uses your personal information for appropriate purposes and fully complies with the content of this "Privacy Policy". When necessary, we can use this information to contact you directly in the form of: sending open letters, orders, thank you letters, sms, technical and security information...
3. Information storage time
The Member's personal data will be stored until cancellation is requested or the member logs in and makes the cancellation. In all cases, member personal information will be kept confidential on sambien.vn's server.
4. Address of the unit that collects and manages personal information
Business registration address: at 430C1 Nguyen Hue Street - Phu Khuong Ward - Ben Tre City, Ben Tre Province.
Office: at 430C1 Nguyen Hue Street - Phu Khuong Ward - Ben Tre City, Ben Tre Province.
Office phone: (84) 889787878
5. Means and tools for users to access and edit personal data
Currently, the website has not yet implemented a page to manage members' personal information, so accessing and editing personal data depends on customer requests in the following ways:
Call the customer service hotline 0889787878, use professional expertise to identify personal information and hotline staff will assist in editing on behalf of the user.
Send comments directly from the website https://sambien.vn, the administrator checks the information and contacts the user to confirm the information again and the administrator edits the information for the user.
6. Committed to protecting customer personal information
Personal information of members on sambien.vn is committed to absolute confidentiality by sambien.vn according to sambien.vn's personal information protection policy. The collection and use of each member's information is only carried out with that customer's consent, unless otherwise prescribed by law.
Do not use, transfer, provide or disclose to any third party the member's personal information without the member's consent.
In the event that the information server is attacked by hackers leading to loss of member personal data, sambien.vn will be responsible for reporting the incident to the investigating authorities for timely handling and notification to the authorities. known members.
Absolutely secure all members' online transaction information, including digital accounting invoice information and documents, in the level 1 secure central data area of sambien.vn.
sambien.vn requires individuals when registering/purchasing to be a member, to provide all relevant personal information such as: Full name, contact address, email, identity card number, phone number, account number, payment card number..., and is responsible for the legality of the above information. sambien.vn is not responsible nor will it resolve any complaints related to that Member's rights if it considers that all of that member's personal information provided upon initial registration is inaccurate.
VII. Managing bad information
Regulations for customers and members
Customers and Members will be solely responsible for the security and storage of all service usage activities under their registered name and password. Members are responsible for promptly notifying e-commerce website sambien.vn about illegal uses, abuses, security violations, and retention of registration names and passwords by third parties to take measures to resolve them. Fit.
Members are not allowed to change, edit, assign, copy, propagate, distribute, provide and create similar tools of services provided by e-commerce website sambien.vn to a third party without permission. consent of e-commerce website sambien.vn in this Regulation.
Members are not allowed to act to discredit the MTĐT website sambien.vn in any form such as causing disunity among members by using a second registered name, through a third party or propagandizing or disseminating Distort information that is not beneficial to the reputation of the e-commerce website sambien.vn.
VIII. Responsibility in case of technical errors
E-commerce website sambien.vn commits to efforts to ensure the safety and stability of the entire technical system. However, in case an incident occurs due to sambien.vn's fault, sambien.vn will immediately apply measures to ensure the rights of buyers.
When making transactions on the website, members must strictly follow the instructions.
The management board of e-commerce website sambien.vn is committed to providing the best quality of service to members participating in transactions. In case of technical errors, software errors or other objective errors that result in members being unable to participate in transactions, members must notify the E-commerce Website Management Board via email address sambien.vn or by phone. Phone 0889787878 (from 7:00 - 22:00 every day) we will fix the error as soon as possible, creating conditions for members to participate in the e-commerce website sambien.vn.
However, the Management Board of e-commerce website sambien.vn will not be responsible for resolving in case members' notifications do not reach the Management Board, arising from technical errors, transmission line errors, software errors or other errors. otherwise not caused by the Management Board.
IX. Rights and obligations of the Management Board of e-commerce website sambien.vn
1. Rights of sambien.vn Management Board
E-commerce website sambien.vn will provide services and products to customers after completing the required procedures and conditions as stated.
sambien.vn will develop service policies on the Website. These policies will be announced on sambien.vn
In case there is a basis to prove that a member provides information to sambien.vn that is inaccurate, misleading, incomplete or shows signs of violating the law or Vietnamese customs and traditions, the Electronic Trading Platform sambien.vn has the right to refuse, suspend or terminate members' rights to use the service.
E-commerce website sambien.vn may terminate membership rights and the right to use one or all of the member's services in case the member violates the regulations of e-commerce website sambien.vn, or commits acts that affect to business activities on e-commerce website sambien.vn.
E-commerce website sambien.vn can immediately terminate a member's right to use the service and membership if E-commerce website sambien.vn detects that the member's continued activities may cause legal liability for e-commerce website sambien.vn. There are fraudulent and counterfeit activities, causing market disruption, causing disunity for other members of the e-commerce website sambien.vn, and activities that violate current Vietnamese laws.
In case of termination of membership rights and the right to use the service, all certificates and member rights granted will automatically be invalid and terminated.
E-commerce website sambien.vn holds the copyright to use services and content on e-commerce website sambien.vn according to legal regulations on intellectual property protection in Vietnam. All icons and content in different languages are owned by e-commerce website sambien.vn. Any illegal copying, use and dissemination of the above property rights is strictly prohibited.
E-commerce website sambien.vn reserves the right to change service price tables and payment methods during the time of providing services to members according to the needs and conditions of e-commerce website sambien.vn.
2. Obligations of the Management Board of sambien.vn
E-commerce website sambien.vn is responsible for building services including a number of main tasks such as: research, design, procurement of hardware and software equipment, Internet connection, and policy development to serve business activities. Operate e-commerce website Pharmacity.vn within permitted conditions and scope.
E-commerce website sambien.vn will deploy and cooperate with partners in building a system of services and utility tools to serve the transactions of participating members and users on the Website. E-commerce sambien.vn.
E-commerce website sambien.vn is responsible for building and supplementing a system of knowledge and information about: foreign trade operations, e-commerce, system of domestic and international commercial legal documents, and foreign markets. outside, as well as news related to the activities of e-commerce website sambien.vn.
E-commerce website sambien.vn will conduct promotional activities and promote e-commerce website sambien.vn to foreign markets within the allowed scope and conditions, contributing to expansion and connection to meet customer search needs. sales and foreign market development of members participating in e-commerce website sambien.vn.
E-commerce website sambien.vn will try to the best extent possible within the scope and conditions to maintain normal operation of e-commerce website sambien.vn and fix problems such as: technical problems with machines, errors. software, internet connection systems, human resources, social upheavals, natural disasters, power outages, decisions of state agencies or a third related organization. However, if the above incidents occur beyond control, are force majeure cases that cause damage to members, e-commerce website sambien.vn is not jointly responsible.
E-commerce website sambien.vn must have the following responsibilities:
Develop and implement mechanisms to ensure information posting on the e-commerce website sambien.vn is done accurately.
Do not post information about selling goods and services on the list of goods and services banned from business according to the provisions of law and goods restricted from business according to the provisions of Circular 47/2014/TT-BCT.
X. Rights and responsibilities of members participating in e-commerce website sambien.vn
1. Rights of members of e-commerce website sambien.vn
When registering to become a member of sambien.vn and being approved by sambien.vn, members will be able to participate in discussions, product reviews, and purchases at sambien.vn.
Members have the right to contribute opinions to the e-commerce website sambien.vn during its operation. Recommendations are sent directly by letter, fax or email to e-commerce website sambien.vn.
In addition, sambien.vn has a VIP membership program to accumulate points for customers when eligible. Customers have the right to agree to participate or not. Members have the right to contribute opinions to the e-commerce website sambien.vn during its operation. Recommendations are sent directly by letter, fax or email to e-commerce website sambien.vn. Customers refer to the rules on the following page: https://www.sambien.vn/page/chuong-trinh-the-thanh-vien
2. Obligations of the Management Board of sambien.vn
Members will be solely responsible for the security, storage and use of all services under their registered name, password and email.
Members commit that the information provided to the e-commerce website sambien.vn and the information being uploaded to the e-commerce website sambien.vn is accurate.
Members commit not to change, edit, copy, propagate, distribute, provide and create similar tools of the services provided by e-commerce website sambien.vn to a third party without permission. E-commerce website sambien.vn agrees to this Regulation.
Members are not allowed to act to discredit the e-commerce website sambien.vn in any form such as causing disunity among members by using a second registered name, through a third party or propagandizing or disseminating Distort information that is not beneficial to the reputation of e-commerce website sambien.vn.
XI. Terms apply
Any disputes arising between e-commerce website sambien.vn and members will be resolved on the basis of negotiation. In case the desired agreement cannot be reached, either party has the right to bring the case to the competent People's Court in Ben Tre province for resolution.
The regulations of e-commerce website sambien.vn officially take effect from the date of signing the Decision issued together with this Regulation. E-commerce website sambien.vn has the right and can change this Regulation by notifying members on e-commerce website sambien.vn. The amended Regulations take effect from the date the Decision on amending the Regulations takes effect. Members' continued use of the service after the revised Regulations are announced and implemented means they have accepted this revised Regulations.
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